Privacy Policy — batpkr Pakistan Betting Platform

batpkr is an online betting and gaming platform available at batpkr.biz, operated for players primarily based in Pakistan. For the purposes of this Privacy Policy, batpkr is the data controller — meaning we determine how and why personal data of our players and visitors is processed.

This policy covers all data processing activities connected to your use of batpkr — including account registration, deposits and withdrawals in Pakistani Rupees (PKR), sports and esports betting, live casino games, jackpot slots, Ludo and all other features of the batpkr platform. It also applies to your use of the batpkr website even if you have not registered an account.

batpkr collects personal data in three broad categories: information you provide directly, information we collect automatically, and information we receive from third parties (such as payment processors and identity verification services). Below is a detailed breakdown.

batpkr only collects data that is genuinely necessary for the purposes described in this policy. We do not collect sensitive data categories such as political opinions, religious beliefs, biometric data (beyond document photos for KYC) or health information.

batpkr collects your personal data through the following methods:

• Direct input: Information you enter when you register, complete KYC, make a deposit or withdrawal, contact support or fill in any form on batpkr.
• Automated collection: Technical data collected automatically when you visit the batpkr website or use the platform — including IP address, device identifiers, browser type and session activity logs. This data is collected via server logs, cookies and similar technologies.
• Payment processors: When you deposit or withdraw via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card, the relevant payment processor confirms transaction status and shares the transaction reference with batpkr. batpkr does not receive or store your full payment credentials — only the transaction result and a masked identifier.
• Identity verification services: Where automated KYC or document verification services are used, they may return a verification result and relevant identity fields to batpkr to complete your account verification.
• Third-party game providers: Certified game studios providing live baccarat, slots and other casino content may share session and outcome data with batpkr for account crediting and auditing purposes.

batpkr uses the personal data it collects for the following clearly defined purposes. We will not use your data for any purpose not listed here without informing you first:

• Account creation and management: To set up and maintain your batpkr account, verify your identity, manage your login credentials and keep your account records accurate and up to date.
• Processing deposits and withdrawals: To process your PKR transactions via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or Visa/Mastercard, and to maintain an accurate record of your balance and transaction history.
• Providing the platform: To deliver sports betting, live cricket odds, PSL betting, esports markets, live baccarat, jackpot slots, Ludo and all other batpkr features to your account.
• Fraud prevention and security: To detect and prevent fraud, money laundering, collusion, bonus abuse and other prohibited conduct. This includes automated monitoring of betting patterns, login activity and payment behaviour.
• Legal and regulatory compliance: To meet our obligations under applicable laws, including anti-money laundering (AML) requirements, know-your-customer (KYC) regulations and data protection obligations.
• Responsible gaming: To monitor gaming activity for signs of problem gambling behaviour, to apply limits and restrictions you request, and to act on self-exclusion requests promptly and completely.
• Customer support: To respond to your queries, resolve account issues, process complaints and communicate with you about your account on batpkr.
• Platform improvement: To analyse aggregated, anonymised usage data for the purpose of improving batpkr's features, performance, user interface and product offerings. This analysis does not involve individual profiling for commercial purposes.
• Marketing (with consent only): To send you promotional offers, bonuses and news about batpkr — but only where you have actively opted in to receive marketing communications. You can withdraw this consent at any time.

batpkr relies on the following legal bases when processing your personal data:

• Contractual necessity: Most processing is necessary to perform the contract between you and batpkr — i.e. to operate your account, process bets and handle PKR payments. Without this processing, batpkr cannot provide the service you have signed up for.
• Legal obligation: Some processing is required by law — including identity verification (KYC), transaction record-keeping, and cooperation with legitimate regulatory and law enforcement enquiries. batpkr cannot waive these obligations even at a player's request.
• Legitimate interests: batpkr has a legitimate interest in detecting fraud, securing the platform and improving its services. This processing is carried out in a proportionate manner that respects player privacy.
• Consent: Where batpkr relies on your consent — primarily for marketing communications and non-essential cookies — you can withdraw that consent at any time without affecting any other aspect of your account.

batpkr does not sell your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking partners and Visa/Mastercard processing networks receive the transaction data necessary to process your deposits and withdrawals. Each processor has its own privacy policy governing that data.
• Identity verification providers: Third-party KYC and document verification services receive the identity documents you submit for the sole purpose of verifying your identity. They are contractually restricted from using your data for any other purpose.
• Game content providers: Licensed studio providers supplying live baccarat, slots and other games receive session identifiers and bet amounts necessary to operate the games and credit outcomes to your batpkr account.
• Responsible gaming partners: Where required, batpkr may share self-exclusion information with cross-platform responsible gaming registries to prevent excluded players from accessing other platforms.
• Legal and regulatory authorities: batpkr will disclose personal data to law enforcement, regulatory bodies or courts where required by law or a valid legal order. We will notify affected players where legally permitted to do so.
• Business succession: In the event of a merger, acquisition or transfer of the batpkr business, player data may be transferred as part of that transaction. Affected players will be notified in advance and given the option to close their accounts before the transfer takes effect.

Given that batpkr handles real PKR transactions on behalf of Pakistani players, the handling of financial and identity data deserves specific attention.

Payment data: batpkr does not store full bank account numbers, full card numbers or Easypaisa/JazzCash PIN codes on its own servers. Transaction processing is handled by PCI-DSS certified payment gateways. What batpkr stores is a masked reference (for example, the last four digits of a card or a partial wallet number) sufficient to identify the payment method for future withdrawals, along with the transaction amount in PKR, date, status and reference number.

KYC documents: Copies of your CNIC, selfie or other verification documents submitted to batpkr are stored in an encrypted document store with strictly limited access. They are used solely for identity verification and AML compliance purposes. They are not shared with third parties except identity verification service providers under data processing agreements, and they are not used for marketing or profiling.

batpkr uses cookies and similar tracking technologies on the batpkr.biz website. Cookies are small text files stored on your device that help the platform function correctly and provide a better experience. batpkr uses the following categories of cookies:

You can manage your cookie preferences at any time through your browser settings or the cookie preference centre in your batpkr account settings. Disabling non-essential cookies will not affect your ability to bet, deposit or withdraw on batpkr.

batpkr retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data and gaming history: Retained for the lifetime of your active account plus a minimum of 5 years after account closure, in line with standard financial record-keeping and AML regulatory requirements.
• KYC documents: Retained for the lifetime of your account plus 5 years. After this period, documents are securely deleted from batpkr's systems.
• Transaction records: All PKR deposit and withdrawal records are retained for a minimum of 7 years to comply with financial record-keeping obligations.
• Support communications: Live chat transcripts and email correspondence retained for 3 years from the date of the interaction.
• Technical/log data: Server logs and session data retained for up to 12 months for security monitoring and fraud detection purposes.
• Marketing consent records: Records of your marketing consent or opt-out are retained indefinitely so that batpkr can demonstrate compliance with your preferences.

When data reaches the end of its retention period, batpkr securely deletes or anonymises it so that it can no longer be linked to any individual. Anonymised aggregate data may be retained indefinitely for statistical analysis.

batpkr takes the security of player data seriously and maintains the following technical and organisational security measures:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and batpkr is encrypted using industry-standard 256-bit SSL certificates. You can verify this by the padlock icon and "https" in your browser address bar on every batpkr page.
• Database encryption: Sensitive fields in batpkr's player database — including identity data and payment references — are encrypted at rest in addition to transport-layer protection.
• Access controls: Access to personal data within batpkr is restricted to staff whose role requires it. Access is controlled through role-based permissions and multi-factor authentication for administrative systems.
• PCI-DSS compliant payment handling: All card payment processing is delegated to PCI-DSS Level 1 certified payment processors. batpkr never touches raw card data.
• Fraud and anomaly detection: Automated systems monitor account activity 24/7 for patterns indicating unauthorised access, fraud or money laundering. Suspected anomalies trigger an immediate security review.
• Incident response: batpkr maintains a data breach response procedure. In the event of a breach affecting player data, affected players and relevant authorities will be notified within the timeframe required by applicable law.

As a player on batpkr you have the following rights with respect to your personal data. To exercise any of these rights, contact us at support@batpkr.biz with the subject line "Data Rights Request".

batpkr will respond to all verified data rights requests within 30 days. Where a request is complex or involves large volumes of data, we may extend this by a further 30 days and will notify you of the extension.

batpkr is strictly for adults aged 18 and over. batpkr does not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered on batpkr, please contact us immediately at support@batpkr.biz and we will take action to close the account and delete any associated data promptly.

batpkr employs age verification checks at registration and at the KYC verification stage. Accounts where a player is found to be under 18 will be permanently closed, all winnings will be voided, and deposits will be returned to the original payment source after deducting any promotional credits used.

batpkr sends promotional communications — including bonus offers, PSL betting promotions, new game announcements and seasonal offers — only to players who have given their consent to receive them. Consent is captured at account registration and can be changed at any time from your batpkr account notification settings.

To opt out of all marketing communications from batpkr:

• Visit your batpkr account settings → Notifications → Marketing Preferences and deselect all channels (email, SMS).
• Click the unsubscribe link at the bottom of any marketing email from batpkr.
• Contact support@batpkr.biz and request to be removed from all marketing lists.

Opting out of marketing will not affect your ability to use batpkr, bet on matches, deposit or withdraw. You will still receive transactional communications — such as deposit confirmations, withdrawal notifications and important account security messages — as these are not marketing and are necessary for the operation of your account.

batpkr reviews and updates this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements or the batpkr platform itself. The "Last Updated" date at the top of this page reflects when this version of the policy was last revised.

Where a material change is made to how batpkr handles your personal data, we will notify registered players by email and/or by an in-platform notification before the change takes effect. For minor changes or clarifications that do not affect your rights, we will update the policy and the Last Updated date without a separate notification.

Continued use of batpkr after the effective date of a policy update constitutes your acknowledgement of the revised policy. If you disagree with a change, you should stop using batpkr and close your account — your right to access, correct and delete data remains available to you as described above.

If you have any questions, concerns or requests related to this Privacy Policy or the handling of your personal data on batpkr, please contact us through any of the following channels:

• Email: support@batpkr.biz — use the subject line "Privacy Request" for fastest routing to the right team member.
• Live Chat: Available 24/7 from any page on batpkr. Our support team can answer general privacy questions immediately and route formal data requests to the appropriate team.
• FAQ: Our FAQ page includes answers to common privacy and account questions.

If you are not satisfied with batpkr's response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. batpkr will cooperate fully with any such investigation.